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Noticeboard

Notice to patients:

 

Car Parking Fines: The dentist surgery upstairs have installed cameras on their side of the car park. This is clearly marked as “dental patients’ car park” above their entrance. 

 

If you park in the dentist car park

they will send you  a fine of £100

 

This is being monitored by an external company who initiate the fines, on behalf of the dentists.

  

Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity. Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half. Please speak to a member of the reception team if you are interested in attending the next meeting.

 

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Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

 

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Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

Appointments

**Important: Every week the surgery has many non attended appointments. If you are unable to make an appointment please telephone reception in time for your booking to be offered to another patient.

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Consulting Hours

  • Monday to Friday 09.00 - 11.00 
  • Afternoon sessions are available 13.30 - 15.30 and 16.00 - 17:50

Seeing a Doctor

You may see any doctor in the practice. However, it is preferable to see one doctor consistently for any single period of illness. Surgeries are by appointment, which can be made personally, or by telephoning 01708 775300.

If you feel you have a genuinely urgent medical problem for which advice or treatment will not wait until the next available appointment, arrangements will be made for you to see a doctor or nurse on that day. However, you are unlikely to see the doctor of your choice.

Please inform us as soon as possible if for any reason you cannot keep an appointment.

If a patient fails to attend a pre-booked appointment on more than one occasion in a period of 12 months, an informal warning letter along with the practice policy will be sent to the patient. If the patient fails to attend a second appointment in the same 12 months, a second letter will be sent, advising them that a further occurrence could risk removal from the practice.

If the patient fails to attend a third appointment, the matter will be discussed with one of the partners as to whether the patient will be removed from the practice list. In which case a formal warning letter will be issued.

Warning letters are valid for a period of 12 months. Removal based on warnings greater than 12 months old will be invalid – in this case a further formal warning and period of grace will be required.

Please note! Patients late for appointments may not be seen and will need to make another appointment.

Our telephone lines are very busy between 11am-2pm and we suggest, where possible, that you ring between 2pm-6pm when our telephones are less busy.

Nurse Appointments

Practice nurse surgeries are run daily by appointment between: 09.00-10.45 & 16.00-18.00 each appointiont has a duration of 10 minutes.

Chaperone

Please note a chaperone is available on request.

Booking Appointments

Telephone Number: 01708 775300

green_telephoneDoctor and Nurse consultations are booked appointments for a duration of 10 minutes and can be booked by telephoning 01708 775300.

 You can use this system to check or cancel an appointment, regardless of the method used to book it. When you telephone the surgery, select the option for the automated booking service and then follow the simple instructions. When the surgery is open choose OPTION 2. When the surgery is closed choose OPTION 3

Cancelling Appointments: Please inform us as soon as possible if for any reason you cannot keep an appointment.

Please note patients late for their appointments may not be seen and will need to make another appointment.

Making the best use of your doctor's appointment

Your time with your doctor or nurse is precious and we would like to help you make the most of it. Please try to choose the most suitable person to help deal with the problem.

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We all like to see our 'own doctor' but there are many other people to choose from, particularly when there is a 2 or 3 week wait to see a particular doctor. All doctors and nurses have access to your notes on the computer so if you have seen one doctor the others will be able to understand what has happened. If you can't see one doctor then another may well be able to help you.

Please remember that as well as the seven partners we employ two highly skilled GPs and four extremely competent GP registrars who can help you.

The practice nurses are skilled at providing many of the services that were traditionally provided by doctors. If you need, for example, a blood pressure check or a repeat prescription for the contraceptive pill a nurse may be able to do this for you.

Please consider asking the receptionist to guide you to an appropriate professional.

On the day of the appointment

If you cannot make it, or find yourself late, then please try to call. If we can reschedule your appointment we can offer the slot to someone else and find an appropriate time for you to come.

 

During the appointment please bear in mind the following.

 

  • For each surgery the doctors are booked, in advance, to see 12 patients at 10 minute intervals over 2 hours. 
  • They then see people at 5 minute intervals for 'book on the day' emergency problems. 
  • 10 minutes is long enough to deal with most single problems but it becomes hard to deal, efficiently, with 3 or 4 problems. It helps, if you have more than one problem, to write down a list and decide your priorities. The doctor may need to deal with some of them over the course of several appointments. 
  • The 5 minute appointments are designed to deal with a single emergency problem. We have to leave it up to you, the patient, to decide what constitutes an emergency but it should be something that you think cannot wait for a couple of days. These emergency appointments are shared out between the available doctors and we cannot guarantee which doctor you will see. 
  • The doctors do try to run to time but the nature of the work means that occasionally we will be delayed. We will try to keep you informed if this happens. Please try to be patient with us.
 
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