PATIENTS WHO DO NOT ATTEND (D.N.A’S)
We lose between 40-50 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. There are many reasons for not attending appointments including forgetfulness, travel problems and difficulty contacting us by telephone amongst others.
If you cannot keep your appointment please let us know as soon as possible by telephoning the surgery on Tel: 01708 775300. You can use our automated booking service to cancel your appointment by selecting option 2 or, if you prefer to speak to a receptionist please select option 1. Your appointment slot can then be freed up and given to another patient in need of care. Missed appointments are very frustrating for both doctors and other patients who may be finding it difficult to secure an appointment.