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Notice to Patients

GDPR: GDPR is a new law on how your personal data is processed and kept. For more information please see the bottom of this page. 

Flu Clinics

Car Parking Fines: The dentist surgery upstairs have installed cameras on their side of the car park. This is clearly marked as “dental patients’ car park” above their entrance. 


If you park in the dentist car park

they will send you  a fine of £100


This is being monitored by an external company who initiate the fines, on behalf of the dentists.


Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity. Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half. Please speak to a member of the reception team if you are interested in attending the next meeting.




Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.


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Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

Home Visits

Home Visits are ONLY for patients who are too ill, infirm or severely disabled to come to the surgery. We are unable to offer a visiting service purely because someone has a temperature or a rash. Coming to the Medical Centre will do no harm, and arrangements can be made to isolate potentially infectious cases.

Home visits are time consuming and often inefficient. You will probably be seen more quickly, and necessary investigations and treatments will be easier to carry out, if you come to us where we have better equipment and facilities available. We do however, appreciate this may not always be possible. 

We expect patients to try their utmost to attend the surgery.  Patients should explore options available to them to attend (e.g. Taxis, Dial a Ride, Relatives, Friends, Neighbours etc. before requesting a home visit). The NHS has stated specifically that transport problems are not an acceptable reason for requesting a visit.

Requests for Home Visits should be made before 10:00am where possible. 

Please telephone the surgery on 01708 775300.  A Receptionist will request some details of your medical problem and ask you to confirm your telephone number  so that a clinician can assess your need for a visit and the urgency.  The GP may phone you back to discuss your problem with you in more detail.  The decision to visit will remain at the discretion of the GP, and will be based upon medical necessity. 

If you require a home visit, please telephone 01708 775300 between 8.30am and 10:00am at the latest. Unfortunately, with home visits we cannot guarantee you will be seen by any particular doctor.

Visits are normally carried out between 9am-11am.

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