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Noticeboard

Notice to patients:

 

Car Parking Fines: The dentist surgery upstairs have installed cameras on their side of the car park. This is clearly marked as “dental patients’ car park” above their entrance. 

 

If you park in the dentist car park

they will send you  a fine of £100

 

This is being monitored by an external company who initiate the fines, on behalf of the dentists.

 

 

TEST RESULTS: 

Please telephone the surgery after 4pm Monday to Friday:-

PATIENTS WHO HAVE HAD TESTS, SUCH AS BLOOD TESTS, NEED TO CONTACT THE SURGERY ON 01708 775300 TO OBTAIN THE RESULTS OF THE TESTS. 

DO IT ONLINE: REGISTER TODAY and start using Online Patient Services.

—www.patientservices.co.uk

—Patient Services is faster, easy to use and works perfectly on smartphones, tablets as well as your computer. —You will be able to view your medication history and allergies as well as ordering prescriptions and booking/cancelling appointments. 

THINKING OF JOINING ONLINE SERVICES?  ... POP INTO THE SURGERY WITH 2 FORMS OF ID (ONE TO INCLUDE PHOTO ID) I.E.  PASSPORT AND DRIVING LICENSE AND A BANK STATEMENT SHOWING REGISTERED ADDRESS DATED WITHIN THE LAST  3 MONTHS, FILL IN A CONSENT FORM, RECEIVE YOUR REGISTRATION LETTER AND YOU'RE READY TO START USING ONLINE SERVICES.

PLEASE SPEAK TO ONE OF OUR RECEPTION TEAM FOR FURTHER INFORMATION.

SMS Text Messaging Appointment Reminders:  The sugery now has the option to send SMS Text Messaging Appointment Reminders to patients .... Please could we ask that you contact the surgery with any changes to your mobile nos. since registering.  It is important that we have the correct mobile no. for each patient to avoid appointment reminders being sent out to incorrect nos.  Thank you.

Hearing Loop

The surgery has a portable hearing loop for patients hard of hearing with a hearing aid to use. If you would like to use this when you attend the surgery, either in reception or while seeing the Doctor or nurse, please let reception know. You will need to switch your hearing aid to the ‘T’ position.

Why not join our patient participation group?

We have set up a Patient Participation Group (PPG).  This new Patients' and Carers' Group will meet at our practice on a regular basis and we hope that you would be able to join us for our first meeting.  any patient and/or carer who is registered with our practice can join our PPG.  The membership is open and we are encouraging our patients to join the group in order to engage with our staff and help us provide the best services for you.  Please note this is a VOLUNTARY activity. Refreshments will be made available for attendees and the meeting will last no longer than an hour and a half. Please speak to a member of the reception team if you are interested in attending the next meeting.

 

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Repeat Prescription Requests/Online Appointment Booking

We are delighted to be able to offer online appointment bookings.  In addition patients will be able to request their repeat prescriptions electronically.  To register you will need to come into the Surgery with photo identification (driver's licence or passport) and we will arrange for your access to be provided for these services.

 

NHS Go - Developed by young people for young people

Health information and advice for young people in London. Sexual Health Week. Find out everything you need to know about sexually transmitted infections, ...

NHS Go is the new way to get free, 24/7 access to health information that helps young people take control of their health www.nhsgo.uk/

 

Loan of Blood Pressure Machines

Please could all patients ensure that if one of our blood pressure machines is loaned to you for monitoring your blood pressure at home, that it is returned promptly after 1 week and in the condition it was loaned.  There is a waiting list for these machines.

Practice Charter

physio5These are the local standards set within this practice for the benefit of our patients. It is ourjob to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interests of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.We are committed to giving you the best service we can. This is possible if we work together. Please help us to help you.

What we will do for you

  • Treat you with courtesy and respect at all times 
  • Treat you as a partner and discuss with you the care and treatment we can provide 
  • Give you full information on the services we offer 
  • Give you the most appropriate care by suitably qualified staff 
  • Provide you with emergency care when you need it 
  • Refer you for a second opinion when you and your GP agree it is necessary 
  • Give you access to your health records subject to any limitations in the law 
  • Keep the contents of your health records confidential 
  • Give you a full and prompt reply to any complaints you make about our service

What you can do for us

  • Treat us with respect and courtesy at all times 
  • Tell us if you are unsure about the treatment we are offering you use the emergency service only in a genuine emergency 
  • Ask for a night visit only when necessary 
  • Ask us for a home visit only when the patient is unable to attend the surgery through illness or infirmity 
  • Keep your appointments and let us know as early as possible if you are unable to comeLet us know when you change your name, address or telephone number 
  • Tell us about any complaints or misunderstandings as soon as possible to allow us todeal with them 
  • Let us know when we have done well 
  • Offer constructive suggestions about how our service could be improved.

 

 
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