There are currently also 4 GP Registrars working at our Practice.
Mrs Allison Lipman: (Practice Manager) is responsible for the smooth running of the practice and is the first point of contact to deal with any non-medical concerns or complaints you may have about the surgery. e-mail: HAVCCG.firstname.lastname@example.org, Allison will look into these concerns and write back to you with a full response. If you feel you wish to raise your complaint higher, please contact the NHS England Customer Contact Centre on: Phone: 0300 311 22 33 (this is charged as a local rate call) Email: email@example.com Address: NHS England, PO Box 16738, Redditch, B97 9PT Website: www.england.nhs.uk
Anne Tomlinson: (Information Technology) - Anne is responsible for all Information Technology at the practice and also deals with any requests received from Local Authorities, Solicitors and Patients requesting Medical Records. Anne is available between 9am-4pm, Monday to Thursday.
Sheila Potter, Jayne Potter & Keeley Ash: (Secretarial Team) deal with daily correspondence between the practice and outside agencies, such as hospital outpatient departments and private consultants. If you have any queries regarding referral letters please contact this department between 9am to 4pm, Monday to Friday.
Reception Manager: Janet Soane and Deputy Reception Manager: Sheila Gould. Janet and Sheila oversee appointments, prescriptions and manage the Reception Team.