Western Road Medical Centre

99 Western Road, Romford, Havering, RM1 3LS

Telephone: 01708 775300

nelondonicb.westernroad@nhs.net

We're open

GetUBetter service for joint or muscle pain

Do you have a joint or muscle problem?

Please use the FREE getUBetter app designed and written by your local clinicians in NEL. It
offers local tips, advice, and exercises tailored to you and your stage of recovery.
• Instant access
• Easy to use
• Safe and effective

Your healthcare professionals cannot be with you 24/7, but getUBetter can.
Why is self-care important?

Most musculoskeletal (MSK) injuries and conditions can be treated at home and get
better without the need for a specialist appointment. getUBetter gives you the knowledge,
skills, and confidence you need to improve your MSK health and lifestyle.

What is getUBetter?
getUBetter is a safe and effective way to help you self-manage your injury or condition at
home, work, and on the move.
The app covers a range of musculoskeletal injuries and conditions…
• Back
• Back & Leg
• Neck
• Shoulder
• Elbow
• Wrist
• Hand
• Hip
• Knee
• Ankle
• Foot
• Sprains and Strains – Leg
• Upper Limb Tendinopathy
• Lower Limb Tendinopathy
…and is designed to help you trust your recovery, live and work well.

Who is getUBetter for?
Anyone 18 or over who needs help with a joint or muscle problem.

What will I get?
• Instant and 24/7 access to a personalised programme
• Easy-to-follow self-progression exercises
• Daily tips and local guidance from day one
• Advice on where to seek help when needed
• Access to local treatments and services

What are the next steps?
• Follow either this link https://getubetter.org/3O6jHF1 or go directly to the app store to
download the getUBetter app.
• Once the app has been downloaded, type your postcode, select your MSK service and
create an account.
• Follow the instructions in the app to access your local support pathway.
• Log in and follow your programme regularly to improve your MSK health.
If you need further help getting started, watch our videos (How To: Get Started on Vimeo) or get
in touch with one of our team: contact@getubetter.com
optional additional text to use below:
The app is not suitable for:
• Under 18-year-olds
• People with worsening neurological symptoms like numbness, weakness, or problems
with bowel or bladder
• People diagnosed with an infection, rheumatological problems, neurological issues,
cancer, kidney, fracture, and pelvic organ pain
• People that are requiring an ongoing close medical attention
• People with very severe, worsening symptoms
• Pregnancy-related problems

Opening Times

  • Monday
    08:00am to 06:30pm
    Extended hours appointments (pre-booked only) 18:30-19:00
  • Tuesday
    08:00am to 06:30pm
    Extended hours appointments (pre-booked only) 18:30-19:00
  • Wednesday
    08:00am to 06:30pm
    Extended hours appointments (pre-booked only) 18:30-19:00
  • Thursday
    08:00am to 06:30pm
    Extended hours appointments (pre-booked only) 18:30-19:00
  • Friday
    08:00am to 06:30pm
    Extended hours appointments (pre-booked only) 18:30-19:00
  • Saturday
    CLOSED
  • Sunday
    CLOSED